a) Delivery costs. The costs of delivery will be as displayed to you on our website, unless you request a delivery outside of our usual delivery area in which case the costs of delivery will be communicated to you when you contact us in accordance with Clause 5.
b) We will deliver your product to you as soon as reasonably possible and in any event within the time period specified on our website or communicated to you in accordance with Clause 5.
c) If you purchase our “flowers for the year” product, we will supply you with flowers at your chosen frequency until the date that your subscription expires or you end the contract as described in Clause 11) or we end the contract by written notice to you as described in Clause 13).
d) We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control (including road traffic or crop failure) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay due to an event outside of our control you may contact us to end the contract and receive a refund for any products you have paid for but not received.
e) Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9am-6pm on weekdays (excluding public holidays) and 9am-6pm on Saturdays. We are closed on Sundays.
f) If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will try to contact the recipient. Alternatively, we will leave it with neighbours and leave a note informing the recipient of where your product is. If leaving it with a neighbour is not a possibility, the product will be returned to the shop and the product will have to be collected from there. For us to redeliver the product, you will be required to pay an additional delivery charge equal to the delivery charge paid at the time of original order online in order to compensate us for the additional costs incurred.
g) If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collection, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 13)b) will apply.
h) When you become responsible for the goods. Your product will be your responsibility from the time we deliver the product to the address you gave us or you, or a carrier organised by you, collect it from us.
i) When you own goods. You own a product once it has been delivered to the delivery address specified in your order.
j) What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your address and telephone number. If so, this will have been stated in the description of the products on our website. If you do not provide us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 13)b) will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
k) Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
i) deal with technical problems or make minor technical changes;
ii) update the product to reflect changes in relevant laws and regulatory requirements; or
iii) make changes to the product as requested by you or notified by us to you (see Clause 7)).
l) Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 24 hours in any week we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one week and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. This provision is most likely to be relevant if you have purchased our “flowers for the year” product.
m) We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 16)a)) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 16)c)). We will not charge you for the products during the period for which they are suspended.